The Case That Made Headlines

In 2019, Domino’s Pizza was sued by a blind customer because its website and mobile app were not compatible with screen readers. The case escalated to the U.S. Supreme Court, which refused to intervene—leaving the Ninth Circuit ruling intact: Domino’s had to make its digital platforms ADA-compliant.

The impact:

• Millions spent in litigation
• Years of negative headlines linking “Domino’s” with “lawsuit” instead of pizza
• A warning sign for businesses relying on third-party developers and vendors

The Hidden Contract Problem

At first glance, it looked like a tech issue. In reality, it was a contract issue.

Domino’s contracts with developers and vendors didn’t specify who was responsible for ADA compliance. Without this clarity, Domino’s took the fall.

📊 The Numbers Behind the Risk:

• ADA lawsuits rose from 814 in 2017 to 4,400+ in 2022
• Average settlement: $25,000–$50,000
• Fortune 500 companies face millions in legal costs

Accessibility isn’t just inclusivity—it’s a legal and financial safeguard.

Where AI Could Have Changed the Story

If Domino’s contracts had been run through an AI-powered contract intelligence platform (like ContractSPAN):
✅ ADA compliance obligations would have been flagged
✅ Hidden liabilities in vendor agreements highlighted
✅ Protective clauses suggested, ensuring shared responsibility

For a fraction of the legal costs, AI-driven contract review could have prevented the lawsuit.

Why Businesses Need to Act Now

Today’s contracts are risk maps, not just legal paperwork. Every missing clause could trigger lawsuits, compliance fines, or reputational harm.

Key Facts:

• 60% of businesses admit they don’t fully understand their contractual obligations
• Companies lose ~9% of annual revenue due to contract mismanagement
• AI-powered CLM tools cut review times by 40%+, saving costs and improving compliance

The Takeaway

Domino’s didn’t lose because of bad pizza.
They lost because of bad contracts.

In an AI-first era, no company can afford to leave contract interpretation to chance. AI-powered platforms like ContractSPAN ensure you never miss the clause that could cost millions.

👉 The real question isn’t whether you can afford AI-powered contract review.
It’s whether you can afford not to.